Analytics is built into iMedic to provide relevant data for planning and informed decision-making around community resourcing.
“With access to accurate data at our fingertips, our people are better-equipped to make the calculated decisions that are crucial to running a high-performing emergency service,” Gunner says. “It offers staff peace of mind and gives managers the data to keep their people safe.”
Access to concise, up-to-date data also informs clinical reviews between management and clinicians. This enables better feedback, improved training and education, and ultimately excellent service.
The paramedic service also made use of mDocs, a medical record management software. It helps WAHA-PS create user-friendly documents suited to each environment and provides an easy-to-monitor fast tracking system.
“In the past, it was harder to move paperwork, whether it was vehicle or equipment malfunction or hazard reporting, through the organization,” Gunner explains. “mDocs allows us to do this quickly. We can track where the paperwork is in the approvals line, from the supervisor to up the chain of command.”
Lastly, Certn allows WAHA-PS to stay ahead of schedule with all their training and certification needs. The software automatically notifies staff when a certification is about to expire and sends a notification to supervisors at an appropriate time.
“[Before Certn], it was painstakingly difficult to keep track of the numerous certifications and credentials for each employee and ensure they are all up to date,” Gunner says. “The program has helped our service get through provincial service reviews effortlessly.”